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What happened during the Marks & Spencer cyber attack?
The cyber attack on Marks & Spencer began over a week ago, leading to a halt in online orders and disruptions in in-store payments. The retailer's operations were significantly affected, prompting the company to work closely with cybersecurity experts to address the situation.
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How is M&S managing the fallout from the cyber attack?
In response to the cyber attack, M&S has paused all online orders and sent home hundreds of workers from its distribution center. The company's chief executive, Stuart Machin, has expressed regret over the inconvenience caused to customers and emphasized their commitment to resolving the issues swiftly.
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What measures can retailers take to prevent cyber attacks?
Retailers can implement several measures to prevent cyber attacks, including regular security audits, employee training on cybersecurity best practices, and investing in advanced security technologies. Additionally, having a robust incident response plan can help mitigate the impact of any potential breaches.
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How do customers feel about M&S's response to the crisis?
Customer feedback regarding M&S's response to the cyber attack has been largely positive. Many customers have praised the in-store staff for their handling of the situation and appreciated the company's transparency during the crisis, which has helped maintain customer trust.
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What are the long-term implications of the M&S cyber attack?
The long-term implications of the M&S cyber attack may include increased scrutiny on the retailer's cybersecurity measures and potential changes in customer behavior. Retailers may need to invest more in security to reassure customers and protect their data in the future.
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What steps should customers take if they are affected by the M&S cyber attack?
Customers affected by the M&S cyber attack should monitor their accounts for any unusual activity and consider changing their passwords. It's also advisable to stay informed through official M&S communications regarding any updates or necessary actions.