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What caused the Victoria's Secret website to go down?
The Victoria's Secret website went down due to a security incident that began earlier this week. While the company has not confirmed the specifics of the breach, customers started experiencing access issues, prompting the temporary shutdown of the website.
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How are customers affected by this security incident?
Customers have reported difficulties accessing the Victoria's Secret website, which has impacted their ability to place orders and manage returns. The company is extending return windows for affected customers and is working to fulfill orders placed before the incident.
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What steps is the company taking to resolve the issue?
Victoria's Secret is actively working to restore its website and has engaged third-party experts to address the security breach. While the website remains down, physical stores are still operational, although some in-store services may be unavailable.
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What does this mean for the brand's reputation?
The security incident has raised concerns among investors, reflected in an 8% drop in the company's share price since the incident began. The breach could potentially harm Victoria's Secret's reputation, especially if customers feel their data is not secure.
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When did the security incident start?
The security incident began earlier this week, with customers reporting issues accessing the website. The exact date of detection has not been confirmed by the company.
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Are physical stores still open during this incident?
Yes, while the website is down, Victoria's Secret's physical stores remain open. However, some in-store services may be limited due to the ongoing security situation.