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What are my rights as a passenger during flight diversions?
As a passenger, you have specific rights during flight diversions. Airlines are generally required to provide assistance, which may include meals, accommodation, and rebooking on the next available flight. However, the extent of these rights can vary based on the airline's policies and the reason for the diversion.
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How often do flight diversions happen and why?
Flight diversions are becoming more common, often due to mechanical issues, medical emergencies, or severe weather conditions. While exact statistics vary, diversions can occur in a significant percentage of flights, highlighting the complexities of modern air travel.
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What should I do if my flight is diverted?
If your flight is diverted, stay calm and follow the airline's instructions. Make sure to keep all receipts for expenses incurred due to the diversion, as you may be able to claim compensation later. Contact the airline's customer service for assistance with rebooking and accommodations.
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Are airlines required to compensate passengers for diversions?
Airlines are not always legally required to compensate passengers for diversions, especially if the diversion is due to extraordinary circumstances like severe weather. However, many airlines have policies in place that offer compensation or assistance to affected passengers, so it's worth checking with your airline.
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What should I expect during a flight diversion?
During a flight diversion, expect potential delays and changes to your travel plans. Airlines typically provide updates and assistance, but communication can sometimes be lacking. Be prepared for possible overnight stays or extended waits at the airport, depending on the situation.
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Can I claim expenses from the airline after a diversion?
Yes, you can often claim expenses incurred due to a flight diversion, such as meals and accommodation. Keep all receipts and document your experience. Contact the airline's customer service to understand their claims process and what documentation is required.