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What are the rules for traveling with emotional support animals?
Airlines have specific guidelines regarding emotional support animals (ESAs). Generally, travelers must provide documentation from a licensed mental health professional stating the need for the animal. However, policies vary by airline, and some have begun to restrict ESAs, requiring them to be trained service animals instead.
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How did Maria Fraterrigo end up stranded with her parrot?
Maria Fraterrigo, an 80-year-old woman, was denied boarding by Frontier Airlines on April 5, 2025, despite having previously traveled with her emotional support parrot, Plucky. The airline claimed the bird was not checked correctly, leaving her stranded in Puerto Rico while her family sought a resolution.
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What can travelers do if their pets are denied boarding?
If a pet is denied boarding, travelers should first ask for clarification on the airline's policies. They can also request to speak with a supervisor or customer service representative. Additionally, having proper documentation and understanding the airline's requirements can help prevent such situations.
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Are airlines changing their policies on emotional support animals?
Yes, many airlines are revising their policies regarding emotional support animals. Due to increasing incidents and regulatory changes, some airlines are now requiring ESAs to meet stricter criteria, often limiting them to trained service animals only. It's essential for travelers to check the latest policies before booking.
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What should I know before flying with my pet?
Before flying with a pet, travelers should research the airline's pet policy, including fees, carrier requirements, and health documentation. It's also advisable to book flights that allow pets in the cabin and to prepare the pet for travel by acclimating them to their carrier.
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How can I ensure my emotional support animal is accepted on flights?
To ensure your emotional support animal is accepted, obtain a letter from a licensed mental health professional and familiarize yourself with the airline's specific requirements. Booking in advance and confirming your ESA's acceptance with the airline can also help avoid last-minute issues.