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Why did Qantas sell first-class tickets at such a low price?
Qantas sold first-class tickets at up to 85% off due to a coding error in their pricing system. This mistake allowed hundreds of passengers to book these tickets at an unusually low fare before the airline intervened.
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How many passengers were affected by the Qantas ticketing error?
Approximately 300 passengers booked the discounted first-class tickets before Qantas announced that they would be reassigned to business class or refunded. This significant number highlights the impact of the error on travelers.
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What are the implications of this incident for Qantas?
The incident could further complicate Qantas's reputation, especially given its history of controversies, including a hefty penalty for selling canceled flights. While the airline has opted to rebook affected customers in business class as a goodwill gesture, the situation raises concerns about operational reliability.
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What should passengers do if they booked these discounted tickets?
Passengers who booked the discounted tickets should check their email for communication from Qantas regarding their booking status. The airline has indicated that affected customers will be reassigned to business class or offered refunds, so staying informed is crucial.
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Can Qantas cancel bookings due to pricing errors?
Yes, Qantas's terms and conditions allow the airline to cancel bookings made at incorrect prices. However, in this case, they chose to honor the bookings by rebooking customers in business class, demonstrating a commitment to customer service despite the error.
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What does this incident reveal about Qantas's operations?
This incident highlights ongoing issues within Qantas's operational processes, particularly in their pricing systems. It raises questions about the effectiveness of their quality control measures and the potential for similar errors in the future.