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Why is Capital One changing its lounge access policy?
Capital One is revising its lounge access policy due to increasing demand and overcrowding in airport lounges. The bank aims to manage access more effectively while still providing premium travel benefits to its customers.
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How will this affect Venture X cardholders?
Starting February 1, 2026, Venture X cardholders will face new fees for lounge access, including a $125 annual fee for additional guests. This marks a significant shift from the previous complimentary access, which many cardholders valued highly.
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What are the reactions from customers regarding the new fees?
Customer reactions have been largely negative, with many expressing frustration over the new fees. Cardholders like Seth Chomout have criticized the changes as a 'fundamental shift' in the card's value, indicating a disconnect between customer expectations and the bank's new policy.
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Are other banks making similar changes to lounge access?
Yes, other banks, including Mastercard and Visa, are also revising their lounge access policies. This trend reflects a broader industry shift as banks respond to overcrowding and operational challenges in airport lounges.
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What alternatives do cardholders have for lounge access?
Cardholders looking for alternatives can explore other premium travel cards that may offer different lounge access benefits or consider purchasing day passes for specific lounges. Additionally, some airlines provide their own lounge access for frequent flyers.
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What should customers do if they are unhappy with the changes?
Customers who are dissatisfied with the changes should reach out to Capital One's customer service for clarification and to express their concerns. They may also want to consider their options regarding other credit cards that better meet their travel needs.