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What are common causes of airline pricing errors?
Airline pricing errors often occur due to technical glitches, such as coding errors or system malfunctions. These mistakes can lead to fares being displayed at significantly reduced prices, sometimes up to 85% off, as seen in the recent Qantas incident. Other causes may include human error during fare updates or miscommunication between systems.
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How do airlines handle pricing mistakes?
When airlines identify pricing errors, they typically have policies in place to address them. In many cases, airlines reserve the right to cancel bookings made at incorrect prices. However, as a goodwill gesture, some airlines, like Qantas, may choose to honor the fare by rebooking passengers in a higher class, such as business class, instead of outright cancellations.
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What rights do passengers have in these situations?
Passengers' rights in the event of a pricing error can vary by airline and jurisdiction. Generally, airlines can cancel bookings due to pricing mistakes, but they may also offer alternatives or refunds. It's essential for passengers to review the airline's terms and conditions, as these documents outline the specific rights and options available.
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Are there any recent examples of similar incidents?
Yes, a notable recent example is Qantas Airways, which mistakenly sold hundreds of first-class tickets at drastically reduced prices due to a coding error. Approximately 300 passengers booked these fares before the airline intervened, offering rebooking in business class or refunds. This incident underscores the ongoing challenges airlines face with pricing accuracy.
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What should I do if I find a pricing error?
If you encounter a pricing error while booking a flight, it's advisable to proceed with caution. While you can complete the booking, be prepared for the possibility that the airline may cancel it. If the fare is honored, ensure you receive confirmation and keep all documentation. If your booking is canceled, contact customer service to discuss your options.