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How did the global software outage impact Delta Air Lines and other major carriers?
The global software outage had a significant impact on Delta Air Lines and other major carriers, leading to the cancellation of thousands of flights. Delta, in particular, had to cancel about a third of its scheduled flights, causing chaos for travelers and highlighting the vulnerability of the aviation industry to tech disruptions.
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What steps did Delta Air Lines take to address the flight disruptions?
In response to the flight disruptions caused by the global software outage, Delta Air Lines worked to restore operations, albeit at a slower pace compared to other airlines. The airline faced criticism for its handling of the situation, with Secretary of Transportation Pete Buttigieg singling out Delta for its slow recovery efforts.
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How have customers been affected by the flight cancellations and delays?
Customers were severely affected by the flight cancellations and delays resulting from the global software outage. Passengers faced significant travel disruptions, leading to complaints about inadequate customer service and the need for refunds. The incident underscored the importance of airlines prioritizing customer satisfaction during such disruptions.
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Which other major airlines experienced similar tech outages?
Several major airlines, including American, United, and Allegiant, experienced similar tech outages due to the global software glitch. These airlines also had to cancel flights and deal with delays, albeit some were quicker in restoring operations compared to Delta Air Lines.
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What are passengers entitled to in case of flight cancellations?
Passengers affected by flight cancellations are entitled to refunds for their disrupted travel plans. The Department of Transportation emphasized that airlines have an obligation to compensate affected passengers for the inconvenience caused by controllable delays and cancellations resulting from IT outages.