What's happened
Jane Rubens, 73, remains in a coma after a severe accident in Missouri. Her daughter claims AXA Partners insists on her repatriation against medical advice, threatening to withdraw coverage. The family faces immense stress as they navigate the insurance process during this critical time.
Why it matters
What the papers say
According to The Guardian, Cat Rubens expressed frustration over AXA Partners' lack of empathy, stating, "We have been shown zero empathy, customer care or reasonableness." The Scotsman reported that AXA initially threatened to withdraw coverage if the family did not agree to the repatriation, emphasizing the urgency of their decision. BBC News highlighted the family's struggle, noting that multiple medical experts advised against the move, stating, "From a neurological standpoint, she needed several more weeks in the United States." This contrast in perspectives illustrates the tension between insurance policies and medical advice, raising questions about the responsibilities of insurers in critical health situations.
How we got here
Jane Rubens was struck by a vehicle in St. Louis on November 1, suffering severe brain injuries. Despite her critical condition, AXA Partners demanded her repatriation to the UK, disregarding medical advice from her doctors.
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