What's happened
Evri, the UK parcel delivery firm, is hiring thousands of staff following a 12% rise in parcel volumes, supported by a £36 million infrastructure investment. The expansion follows its merger with DHL’s UK ecommerce business and recent acquisitions. The company faces scrutiny ahead of a BBC investigation into customer satisfaction.
What's behind the headline?
Strategic Growth in Logistics
Evri’s aggressive expansion reflects a broader trend in logistics driven by e-commerce growth. The company’s 12% volume increase and £36 million infrastructure spend demonstrate its commitment to capturing market share. However, this rapid growth comes with challenges, notably customer satisfaction issues highlighted by Ofcom, which ranked Evri lowest among parcel firms. The company’s hiring spree, including roles in former DHL operations, aims to improve service capacity but may not address underlying customer service problems.
Industry Implications
Evri’s move signals a consolidation trend in UK logistics, with private equity-backed firms expanding through acquisitions and infrastructure upgrades. The focus on creating thousands of jobs contrasts with broader economic concerns about gig economy practices and worker conditions. The upcoming BBC investigation could influence public perception and regulatory scrutiny.
Future Outlook
Evri’s success will depend on balancing growth with service quality. Its strategic investments and workforce expansion are positive signs, but addressing customer satisfaction remains critical. The company’s ability to improve contact processes and overall service will determine if it can sustain its growth trajectory amid industry pressures and public scrutiny.
What the papers say
The Independent reports that Evri is expanding rapidly, hiring across various roles following a 12% increase in parcel volumes and a £36 million infrastructure investment. CEO Martijn de Lange emphasizes growth and job creation, despite ongoing customer satisfaction issues highlighted by Ofcom. The company’s expansion follows its merger with DHL’s UK ecommerce division and acquisitions of Coll-8 and UK Mail.
Meanwhile, the same publication notes that Evri faces a BBC Panorama investigation, which it disputes, and has historically ranked low in customer satisfaction surveys. The coverage underscores the tension between Evri’s growth ambitions and the challenges of maintaining service quality in a competitive logistics landscape.
How we got here
Evri, formerly part of Hermes, was acquired by US private equity firm Apollo last year for around £2.7 billion. It has since merged with DHL’s UK ecommerce division and acquired firms like Coll-8 and UK Mail, aiming to boost capacity amid rising parcel demand. The company reported a 12% increase in parcel volume in the first half of 2025, prompting a significant hiring spree and infrastructure investment.
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