What's happened
Singapore Airlines has offered compensation to passengers of flight SQ321 after severe turbulence caused injuries and one fatality. The incident occurred during a flight from London to Singapore, with the plane plunging 178ft over Myanmar. Passengers with minor injuries were offered $10,000, while those with serious injuries requiring long-term care were offered $25,000. The airline also provided full refunds and delay compensation to all passengers, including those uninjured.
What's behind the headline?
What the papers say
According to The Independent, Singapore Airlines offered $10,000 to passengers with minor injuries and is open to further compensation discussions for those with serious injuries. Business Insider UK reported that the airline provided full refunds and delay compensation to all passengers, regardless of injury. Sky News mentioned that passengers with serious injuries were offered an advance payment of $25,000 for immediate needs. Al Jazeera highlighted that all passengers, including those uninjured, were offered full refunds and delay compensation in line with regulations. The Guardian noted that compensation offers were sent to passengers who sustained minor injuries, with larger payments discussed for more serious injuries.
How we got here
On May 20, 2024, Singapore Airlines flight SQ321 from London to Singapore encountered severe turbulence over Myanmar, resulting in injuries to passengers and crew. The plane made an emergency landing in Bangkok after a 178ft plunge. One passenger died, and dozens were hospitalized with various injuries, including spinal, brain, and organ damage. In response, the airline offered compensation to passengers based on the severity of their injuries, along with full refunds and delay compensation for all passengers.
Go deeper
- What safety measures can airlines implement to prevent severe turbulence incidents?
- How do airlines determine compensation amounts for passengers injured during flights?
- What support services are available to passengers after traumatic experiences during air travel?
Common question
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Singapore Airlines is the flag carrier airline of Singapore with its hub at Singapore Changi Airport. The airline is notable for using the Singapore Girl as its central figure in corporate branding.
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