American businessman, designer, co-founder and CEO of Airbnb
Airbnb has updated its policy to limit tasks guests can be asked to perform, especially chores that cleaners typically handle. The new framework standardises house rules into seven categories and requires all requests to be listed in the listing. The changes, effective Nov. 20, respond to widespread complaints about cleaning fees and onerous duties, while allowing exceptions in bear-country or drought situations.
Airbnb has embraced AI across product, search, and customer service, with CEO Brian Chesky saying the company is now “AI-native.” The move follows strong Q2 results, including double-digit revenue growth and a sustained push on AI-powered features that reduce costs and speed up development.