A non-departmental public body representing water consumers in England and Wales
South East Water faces ongoing outages amid a heatwave, with thousands without water across Kent and Sussex. Regulators warn of pressure on resilience and investment plans, while councils pledge new scrutiny and partnerships to improve reliability. Pennon and Ofwat are central to the evolving response.
A series of cryptosporidium outbreaks linked to water companies has resulted in fines and prosecutions, underscoring ongoing failures in water safety. The Guardian, Independent reports show South West Water was fined for supplying unfit water after cryptosporidiosis outbreaks in Devon (Brixham) in 2024, with hundreds ill and thousands under boil notices. MPs and regulators criticize governance and communication as residents report long-term health impacts and enduring mistrust in tap water.
Water companies have reported higher executive pay despite a 2025 bonus ban aimed at curbing lavish payouts after pollution concerns and environmental penalties. Multiple firms show retention payments and raises for chief executives, with regulators promising action while households face rising bills and drought pressures.
Ofwat has provisionally allowed five of 13 water companies in England and Wales to raise charges by about £3.4bn by 2030 to fund infrastructure upgrades, address PFAS and support housing and data-centre growth. Bills for several firms will rise in 2027–28 and 2029–30, with final confirmation due after consultation in December.