Independent advocate for water customers in England and Wales
Ofwat has provisionally allowed five of 13 water companies in England and Wales to raise charges by about £3.4bn by 2030 to fund infrastructure upgrades, address PFAS and support housing and data-centre growth. Bills for several firms will rise in 2027–28 and 2029–30, with final confirmation due after consultation in December.
The Consumer Council for Water has reported a record rise in complaints to both the watchdog and water companies as bills climb. England and Wales saw the highest year-on-year increase in two decades, with billing and affordability at the heart of public discontent. Regulators affirm ongoing upgrades and accountability across the sector.