German energy giant navigating tariff scrutiny and consumer redress
Ofgem has confirmed the energy price cap will increase by 13% from July, pushing typical annual bills to £1,862. The shift is driven by higher wholesale gas prices amid the Middle East conflict. About 40% of accounts are on fixed tariffs and are unaffected. Households are advised to consider fixed deals and smart-meter off-peak pricing.
The National Audit Office says awareness of social tariffs among broadband and water customers is low, and regulators must align measures with consumer needs. Ofgem is raising debt relief efforts as energy prices rise, while water tariffs vary by region and face criticism as a “postcode lottery.”