Goh Choon Phong has led Singapore Airlines and Singapore Airlines Cargo as CEO since 2011, guiding Asia’s premium carrier through turbulence and recovery. The latest turbulence incident prompted scrutiny of the airline’s safety response.
A series of airline turbulence incidents has led to legal action by a UK couple against a Singapore Airlines flight operator. The incidents highlight concerns over in-flight safety, emergency procedures, and passenger welfare, with new scrutiny on how airlines handle post-incident support.