Howard Schultz has been in the news recently for his comments on the need for Starbucks to prioritize the customer experience and enhance its app to drive sales growth. Schultz's emphasis on customer-centric strategies reflects his leadership style during his tenure as CEO of Starbucks, where he focused on creating a unique and welcoming environment for customers.
Born on July 19, 1953, in Brooklyn, New York, Howard Schultz is an American businessman best known for his role in transforming Starbucks into a global coffeehouse chain. Schultz joined Starbucks in 1982 and later became the company's chairman and CEO, overseeing its expansion and success. He is credited with revolutionizing the coffee industry and popularizing the concept of the coffeehouse as a "third place" between home and work. Schultz's leadership at Starbucks has been characterized by his commitment to innovation, social responsibility, and customer satisfaction.