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Telstra’s nationwide outage has disrupted mobile and internet services, including emergency calls. Investigations are underway, welfare checks have been conducted, and ministers vow accountability as the company investigates the cause and outlines reforms.
Ofcom has fined Virgin Media £28 million after findings that millions of calls were mishandled between 2022 and 2024, delaying or blocking contract cancellations and encouraging staff to retain customers via incentives. The regulator says customers faced hold times, transfers, and deliberate call-dropping, impacting switching to rivals. Virgin Media has overhauled its customer services and will compensate affected customers.
Meta has announced a new Enterprise Platform led by Chirantan “CJ” Desai, former MongoDB CEO, to package its AI tools for businesses. The move follows Muse’s consumer rollout and signals a push into enterprise software, with Desai focusing on turning Meta’s AI stack into deployable products for corporate clients.