A NoSQL database platform powering modern apps
Ofcom has fined Virgin Media £28 million after findings that millions of calls were mishandled between 2022 and 2024, delaying or blocking contract cancellations and encouraging staff to retain customers via incentives. The regulator says customers faced hold times, transfers, and deliberate call-dropping, impacting switching to rivals. Virgin Media has overhauled its customer services and will compensate affected customers.
Meta has appointed MongoDB’s CJ Desai to head a new Meta Enterprise Platform, signaling a push to sell AI tools to businesses while continuing consumer AI efforts like Muse. MongoDB’s shares fell on the news, reflecting investor concern about the dual focus.
Meta has unveiled Muse Wonder, its flagship AI agent, while OpenAI has introduced Dots as a proactive competitor. The market is watching pricing, safety, and how these agents will become habitual, with mixed signals on consumer and enterprise adoption.