Overcrowding persists as capacity upgrades roll out; SWR and GTR push back after move away from paper tickets raises fare-dodging concerns. A state-backed franchise, SWR runs services across the southwest and commuter corridors with ongoing modernization.
Public data show overcrowding remains an issue on key commuter routes in England and Wales, with load factors exceeding 170% on several services last autumn. Authorities say capacity improvements and new timetables are underway to ease pressure while fares and service quality are under scrutiny.