Global budget hotel chain with a presence across multiple continents
A series of incidents at Travelodge hotels have raised concerns about room access security. Victims report unauthorised entry by strangers after staff handed out room keys, including a Maidenhead case where a man jailed for sexual assault wore a key card. Travelodge has updated policies and retraining, while victims call for stronger protections.
Travelodge has replaced chair Joanna Boydell with interim CEO Ray Reidy amid ongoing concerns over hotel safety after a series of incidents where guests were put at risk when staff handed out keys to unrelated parties. An independent review is underway and the sector faces renewed scrutiny as policymakers weigh stronger protections.
Travelodge has apologised after a damning independent review found room intrusions are still common and that security policies in 2022 were not fit to keep guests safe. The report recommends changes, including a new violence-against-women-and-girls policy and stricter key controls. The victim in Maidenhead says government involvement may be needed to enforce mandatory hotel guidelines.