Global budget hotel chain with a presence across multiple continents
Two visitors reported an unauthorised entry to their Dundee Travelodge room in the early hours, prompting Travelodge to retrain staff and review room access policies. The incident adds to a pattern of past breaches linked to the chain, including Maidenhead and Lincoln cases.
Travelodge has replaced chair Joanna Boydell with interim CEO Ray Reidy amid ongoing concerns over hotel safety after a series of incidents where guests were put at risk when staff handed out keys to unrelated parties. An independent review is underway and the sector faces renewed scrutiny as policymakers weigh stronger protections.
An independent review has found that Travelodge’s room-access policies were not fit for safeguarding guests in December 2022. The incident in Maidenhead prompted leadership changes and a wider industry call for stronger hotel-security measures. The review notes ongoing room-intrusion problems across multiple hotels and outlines steps being taken to overhaul security practices.