British telecoms group: TV, broadband and mobile (UK)
Ofcom has fined Virgin Media £28 million after findings that millions of calls were mishandled between 2022 and 2024, delaying or blocking contract cancellations and encouraging staff to retain customers via incentives. The regulator says customers faced hold times, transfers, and deliberate call-dropping, impacting switching to rivals. Virgin Media has overhauled its customer services and will compensate affected customers.
Ofcom has blocked a UK-based suicide forum for the vast majority of users and says all legal routes under the Online Safety Act have been exhausted. UK access remains possible via VPN; regulators are reviewing additional powers, including court-ordered blocking. The operator has not paid a £950,000 fine.
The Commonwealth Games in Glasgow have opened under a tightened format after Victoria dropped out. About 3,000 athletes from 74 nations compete across 10 sports at four venues, with opening ceremonies staged at the OVO Hydro and a reduced schedule, while broadcasters outline rights and streaming options.