South West water utility serving Bristol, Dorset, Somerset and Wiltshire
Ofwat has provisionally allowed five of 13 water companies in England and Wales to raise charges by about £3.4bn by 2030 to fund infrastructure upgrades, address PFAS and support housing and data-centre growth. Bills for several firms will rise in 2027–28 and 2029–30, with final confirmation due after consultation in December.
The Consumer Council for Water has reported a record rise in complaints to both the watchdog and water companies as bills climb. England and Wales saw the highest year-on-year increase in two decades, with billing and affordability at the heart of public discontent. Regulators affirm ongoing upgrades and accountability across the sector.
Regulators have warned South West Water over leaking levels 18.5% above forecast amid a severe drought. The firm is deploying acoustic loggers, drones and leak-detection dogs while urging customers to conserve water to protect supplies.