What's happened
TSB Bank is experiencing significant outages affecting online and mobile banking services, with thousands of customers reporting issues since early Thursday morning. The bank has acknowledged the problem and is working to resolve it, compounding recent customer frustrations following a previous systems error that delayed payments.
Why it matters
What the papers say
According to The Independent, TSB acknowledged the outage on social media, stating, 'We’re sorry that some of our customers are facing problems accessing our services this morning.' Metro reported over 2,100 outage reports, with many users expressing frustration about the inability to access their accounts. The Scotsman highlighted that the issues began early in the morning, with users unable to log in or access their funds. This incident follows a recent fine imposed on TSB by the Financial Conduct Authority for failing to treat customers in financial difficulty fairly, as noted in The Independent. The cumulative effect of these issues raises questions about TSB's operational reliability and customer service standards.
How we got here
This outage follows a series of technical glitches at UK banks, including a recent incident where TSB customers faced delays in receiving benefit and salary payments. The bank has also recently been fined for failing to adequately support customers in financial difficulty.
Common question
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What caused the TSB banking outage and how are customers affected?
TSB Bank is currently facing significant outages impacting online and mobile banking services, leaving many customers frustrated and unable to access their accounts. This situation raises important questions about the causes of the outage, its effects on customers, and the bank's response to these ongoing issues.
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