What's happened
As the June 30 deadline for the Radio Teleswitch Service (RTS) switch-off approaches, many UK households face potential loss of electricity supply. Energy suppliers are struggling to replace outdated meters, with reports indicating that up to 300,000 households may be affected. Urgent action is needed to ensure a smooth transition to smart meters.
What's behind the headline?
Current Situation
- The impending switch-off of RTS meters has raised concerns for many households, particularly the elderly, who may be unaware of the changes.
- Energy suppliers like Octopus Energy and EDF are ramping up efforts to replace these meters, but challenges remain.
Implications
- Customers who fail to switch to smart meters risk being overcharged or losing access to heating and hot water.
- The urgency of the situation is compounded by reports of appointment cancellations and scheduling issues, leading to frustration among customers.
Future Outlook
- With Ofgem overseeing the transition, energy suppliers are under pressure to ensure that all customers are accommodated before the deadline.
- The phased approach to the switch-off may provide some relief, but it remains critical for customers to act quickly to secure their appointments.
What the papers say
According to Anna Tims in The Guardian, many customers are struggling to secure appointments for meter replacements, with reports of cancellations and scheduling errors. Tims highlights that up to 300,000 households could be left without electricity if they do not receive timely replacements. Meanwhile, The Independent reports that Octopus Energy is deploying additional engineers to expedite the transition, emphasizing the urgency for affected customers to act quickly. Jan Shortt from the National Pensioners Convention warns that many elderly customers may not be aware of the impending switch-off, raising concerns about their preparedness. This situation underscores the need for clear communication from energy suppliers to ensure all customers are informed and supported during this transition.
How we got here
The Radio Teleswitch Service, which controls electricity meters, is being phased out due to outdated technology. Introduced in the 1980s, these meters rely on longwave radio signals that will cease broadcasting at the end of June 2025, affecting over 600,000 customers.
Go deeper
- What should I do if I have an RTS meter?
- How can I ensure my electricity supply is not interrupted?
- What are the benefits of switching to a smart meter?
Common question
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What is the RTS Meter Replacement Deadline and Why Does It Matter?
As the deadline for the Radio Teleswitch Service (RTS) switch-off approaches, many UK households are at risk of losing their electricity supply. This situation raises important questions about the transition to smart meters and how energy suppliers are preparing for this significant change. Here are some common questions and answers to help you understand the implications of this deadline.
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